PolyglotApp Privacy Policy

Effective Date: September 1, 2026

Thank you for choosing PolyglotApp. Your privacy is important to us. This Privacy Policy explains how D'Costa Thinkshop collects, uses, discloses, protects, retains, and deletes personal information when you use PolyglotApp.

PolyglotApp is a multilingual community platform that allows people to create or join communities and participate in conversations across languages using automated translation. It is available as a website and through mobile applications that display the web service.

1. Who Operates PolyglotApp

PolyglotApp is operated by D'Costa Thinkshop in Ontario, Canada. D'Costa Thinkshop is accountable for its handling of personal information under its control in connection with PolyglotApp and has designated the PolyglotApp Privacy Contact to oversee privacy compliance.

Privacy questions, requests, or complaints may be sent to the PolyglotApp Privacy Contact at support@polyglotapp.club.

2. Who May Use PolyglotApp

PolyglotApp is intended only for people who are at least 18 years old. We do not knowingly permit people under 18 to create accounts. If we learn that an account belongs to a person under 18, we will take reasonable steps to delete the account and associated personal information.

3. Information We Collect

3.1 Registration and account information

When you register, we collect:

• Username.
• Display name.
• Email address.
• Password, which is stored in hashed form rather than as readable text.
• Preferred language.

3.2 Community and content information

We collect information created through participation in PolyglotApp, including:

• Communities that you create or join.
• Whether you are a community owner or member.
• Community names, descriptions, and community-specific rules.
• Conversations, replies, and their original languages.
• Automated translations of conversations and replies.
• Dates, times, relationships between replies, and other information needed to organize conversations.

3.3 Reports and moderation information

If you report content or a user, request reconsideration, or appeal a moderation decision, we may collect the report, the content or account involved, the reason for the report, related communications, and the actions taken. Community owners may also create or provide information about moderation decisions within their communities.

3.4 Technical and security information

Like most web services, PolyglotApp and its hosting provider may automatically process limited technical information needed to deliver and secure the service, such as an Internet Protocol address, browser or device type, requested pages, date and time, error information, and security events. We use ordinary Django and hosting logs and do not currently use a separate behavioural analytics service. When advertising is enabled, advertising providers may process the technical and usage information described in Section 10.

3.5 Communications

We collect information you provide when you contact support, make a privacy or deletion request, or communicate with us about your account. We also retain operational emails needed for registration verification, community notifications, and important service or administrative announcements.

4. Information Visible to Other People

Your display name, in the form in which you entered it, is displayed with your activity and is not automatically translated. Your username, email address, password, and preferred language are not displayed to other users as profile information.

Community owners and members can see information necessary to participate in their communities, including conversations, replies, authors' displayed names, and community membership or ownership information where shown by the service.

Depending on a community's visibility and the configuration of PolyglotApp, community content may also be accessible to other people or to people who are not signed in. Do not post personal, sensitive, confidential, or private information that you do not want permitted viewers to see.

5. How We Use Information

We use information to:

• Create, verify, maintain, and secure accounts.
• Provide communities, conversations, replies, and multilingual participation.
• Generate, store, and display automated translations.
• Send registration verification, community notifications, and important service messages.
• Enable community owners to administer and moderate their communities.
• Review escalated reports, appeals, misuse, security events, and Terms of Use violations.
• Provide support and respond to privacy, correction, and deletion requests.
• Maintain, troubleshoot, protect, and improve PolyglotApp.
• Comply with law, valid legal process, and enforceable obligations.

We do not sell or rent personal information. We do not deliberately provide passwords, email addresses, or other non-public account-registration fields to advertisers for their own direct marketing. When advertising is enabled, Google and its approved advertising partners may process limited technical, usage, and advertising-interaction information as described in Section 10.

6. Automated Translation

PolyglotApp uses Google Translate to translate conversations and replies. The text of a conversation or reply and the relevant language information are sent to Google for translation. We do not deliberately attach your display name, username, email address, password, preferred language, or other account-profile fields to the translation request.

If you include personal or sensitive information inside a conversation or reply, that information forms part of the text sent for translation. For this reason, you should not place private or sensitive information in content unless you are comfortable with it being processed for translation and seen by the permitted audience.

The resulting translations are stored in the PolyglotApp PostgreSQL database so they can be displayed without translating the same content every time. Automated translations may contain errors or alter the tone or meaning of the original text.

7. Community Moderation and Reports

Community owners are responsible for routine moderation within their communities. A report concerning a conversation, reply, or member is normally provided to the relevant community owner so the owner can review the matter and delete inappropriate content when warranted.

Reports may be escalated to D'Costa Thinkshop when the owner does not act appropriately, is involved in the complaint, or when the matter is serious, urgent, repeated, potentially unlawful, or affects PolyglotApp more broadly. D'Costa Thinkshop may use report and moderation information to investigate and enforce the Terms of Use and Community Guidelines.

8. Service Providers

We use the following principal service providers:

• Render: hosting of the PolyglotApp web service and PostgreSQL database.
• Google Translate: automated translation of conversation and reply text.
• Google AdSense and Google's approved advertising partners: selection, delivery, measurement, security, and fraud prevention for advertisements when advertising is enabled.
• Zoho Mail: registration verification, community notifications, support communications, and administrative or service announcements.

These providers process information for the purposes described above and under their applicable contractual, security, and privacy obligations. D'Costa Thinkshop remains responsible for selecting and overseeing providers as required by applicable law.

9. Other Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law, a court order, or valid legal process.
• Investigate fraud, abuse, security incidents, or violations of the Terms of Use.
• Protect the rights, safety, and security of users, the public, D'Costa Thinkshop, or PolyglotApp.
• Establish, exercise, or defend legal claims.

If PolyglotApp or D'Costa Thinkshop is involved in a reorganization, merger, sale, or transfer, information may be disclosed to advisers and a prospective or actual successor where reasonably necessary. Any successor will remain subject to applicable privacy obligations, and users will be notified where required.

10. Cookies, Analytics, Advertising, and Mobile Applications

PolyglotApp uses strictly necessary web technologies, including Django session and security cookies, to keep users signed in, protect forms, and provide the requested service. PolyglotApp may also display third-party advertising, including advertisements provided through Google AdSense. Advertising may not appear on every page or at all times.

When advertising is enabled, Google and its approved advertising partners may use cookies and similar technologies to:

• Select and deliver contextual, personalized, or non-personalized advertisements, as permitted.
• Limit how often advertisements are displayed.
• Measure advertisement delivery, performance, and interactions.
• Detect fraud, misuse, and invalid advertising activity.

These providers may process information such as an Internet Protocol address, browser or device information, approximate location derived from an Internet Protocol address, pages viewed, advertising identifiers where applicable, and interactions with advertisements. Google and other third-party vendors may use advertising cookies to serve advertisements based on a user's previous visits to PolyglotApp or other websites.

Where required by applicable law, PolyglotApp will request consent before advertising cookies or similar technologies are stored or accessed. You may manage advertising choices through any consent controls provided by PolyglotApp, through Google's advertising settings, and, for participating third-party vendors, through YourAdChoices. Choosing non-personalized advertising does not necessarily prevent the use of cookies for purposes such as frequency capping, aggregated reporting, security, and fraud prevention.

For more information about Google's advertising technologies and its processing of information from services that use Google technologies, see How Google uses cookies in advertising and How Google uses information from sites or apps that use its services.

PolyglotApp does not currently use Google Analytics or another separate behavioural analytics service, Firebase Analytics, Crashlytics, Sentry, or comparable mobile analytics services, and it does not currently provide mobile push notifications.

The Android and iOS applications are WebView wrappers around the PolyglotApp web service. Advertisements displayed within those applications will be implemented only through technologies and configurations permitted for the applicable WebView and application platform. If a separate mobile advertising or analytics SDK is introduced, applicable privacy disclosures and consent mechanisms will be reviewed and updated before or when it is enabled.

11. Legal Grounds for Processing

Where applicable law requires a legal basis, we process personal information:

• To provide the service you request and perform our agreement with you.
• With your knowledge and consent where consent is appropriate or required.
• For legitimate interests such as security, support, moderation, preventing misuse, maintaining PolyglotApp, and measuring or protecting advertising where permitted, when those interests are not overridden by your rights.
• To comply with legal obligations or valid legal process.
• To protect vital interests or the safety of individuals where permitted by law.

You may withdraw consent where processing depends on consent, but withdrawal does not affect processing already lawfully completed. Some information is necessary to provide an account or the core multilingual service; if it is not provided or its processing is withdrawn, the relevant feature or account may no longer be available.

12. International Processing

D'Costa Thinkshop operates from Canada. Render, Google, and Zoho may process or store information in Canada, the United States, or other countries in which they or their service providers operate. As a result, information may be processed outside your province, state, or country and may be subject to the laws and lawful access requirements of those jurisdictions.

Where required, we take reasonable measures intended to ensure that international processing is subject to appropriate contractual, organizational, or legal protections. You may contact us for further information about processing relevant to your circumstances.

13. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Policy:

• Account and profile information: generally retained while your account is active and then deleted or de-identified through the account-deletion process, subject to limited lawful retention.
• Conversations and replies: generally retained while needed for the relevant community and conversation, unless deleted by a community owner, D'Costa Thinkshop, or through an applicable deletion request.
• Translations: retained for as long as the corresponding original conversation or reply is retained and normally deleted when that source content is deleted, subject to limited backup cycles and lawful retention.
• Reports and moderation records: retained for as long as reasonably necessary to investigate the matter, document action taken, prevent repeated misuse, resolve appeals, and meet legal obligations.
• Support and administrative communications: retained for as long as reasonably necessary to address the request, maintain appropriate operational records, and meet legal obligations.
• Technical logs and backups: retained for limited operational, security, recovery, and provider backup cycles before deletion or overwriting.

We may retain limited information longer when reasonably necessary to prevent fraud or abuse, protect security, resolve a dispute, establish or defend a legal claim, or comply with applicable law. When retention is no longer required, we delete, securely dispose of, or de-identify the information as appropriate.

14. Account and Data Deletion

You may initiate deletion of your PolyglotApp account and associated data:

• Through the account-deletion option made available within PolyglotApp.
• Through the public deletion page at www.polyglotapp.club/account-deletion/.
• By emailing support@polyglotapp.club.

We may ask for information reasonably necessary to verify that the request concerns your account. You may request deletion of the account, content associated with the account, or both, using the available deletion process.

Account deletion removes the active account, authentication information, and personal profile association. Conversations or replies needed to preserve the continuity of a group conversation may remain only after they have been separated from the deleted account and no longer identify it as their author. In that case, the displayed author is changed to “Deleted User.” Content containing personal information may be deleted or further de-identified as appropriate.

If you request deletion of conversations or replies associated with your account, we will delete them unless limited retention is permitted or required for a legitimate security, fraud-prevention, dispute, or legal reason. Information may remain temporarily in restricted backups until the applicable backup cycle completes. Where applicable, we will also direct relevant service providers to delete information they process for us.

15. Access, Correction, and Other Privacy Rights

You can currently change your preferred language within PolyglotApp. To request access to other personal information, correct inaccurate or incomplete account information, or exercise another privacy right, contact support@polyglotapp.club.

Depending on the law that applies to you, you may have rights to:

• Be informed about the processing of your personal information.
• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of processing in certain circumstances.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Receive certain information in a portable, machine-readable format.
• Complain to an appropriate privacy or data-protection authority.

These rights may be subject to verification and lawful exceptions. We will not discriminate against you for making a privacy request. If we cannot fully grant a request, we will explain the applicable reason where required by law.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information. These include encrypted HTTPS transmission, hashed password storage, access restrictions, account authentication, security logging, updates, and use of established service providers.

No internet service or storage system can be guaranteed completely secure. You are responsible for protecting your password and should contact us promptly if you suspect unauthorized access to your account.

17. Privacy Complaints

If you have a concern about our handling of personal information, contact the PolyglotApp Privacy Contact at support@polyglotapp.club. Please describe the concern and provide enough information for us to investigate it. We will review and respond within the period required by applicable law.

You may also have the right to complain to the Office of the Privacy Commissioner of Canada or another privacy or data-protection authority with jurisdiction over your information.

18. Changes to This Privacy Policy

We may update this Privacy Policy as PolyglotApp develops or as legal, security, or provider requirements change. The revised Policy will be posted with a new effective date. If a change is material, we will provide a prominent notice within PolyglotApp or notify users by email where appropriate or required.

If we propose a materially new use or disclosure that requires consent, we will request that consent before applying the change to your information.

19. Contact Us

Questions, requests, or complaints concerning this Privacy Policy may be sent to: